Shipping policy

Shipping Policy

Last Updated: September 29, 2026

Thank you for shopping with Emerald Raven TCG. We strive to process, package, and ship all orders quickly and accurately while providing affordable shipping options for trading cards, sealed products, video games, and collectibles.

Order Processing

Most orders are processed within 1-3 business days after payment is received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays. During new product releases, promotions, holidays, or periods of unusually high order volume, processing times may be extended.

Shipping Methods

Eligible singles orders ship via Economy for $0.78, with free Economy shipping on eligible singles orders of $20 or more. Estimated transit time is 5–8 business days.

Sealed products and graded cards ship via USPS for $8 or UPS for $10, with estimated transit times of 3–5 business days. Free Economy shipping does not apply to these package rates.

Mixed orders may have combined shipping charges. Final shipping options and charges appear at checkout. Transit estimates do not include order processing time.

We reserve the right to upgrade or adjust shipping methods when necessary at no additional cost to the customer.

Single Card Shipping & Plain White Envelope (PWE)

To help keep shipping costs affordable, eligible single-card orders may be shipped using Plain White Envelope (PWE) service.

Cards shipped via PWE are carefully packaged using protective materials such as:

  • Penny sleeves
  • Top loaders or card savers
  • Team bags
  • Additional protection when appropriate

Packaging methods may vary depending on the value, quantity, and condition of items ordered.

Eligible singles orders may ship via PWE. Available shipping methods and prices are shown at checkout.

If full package tracking is essential, please contact us before placing your order to confirm the available options.

Tracking Policy

Orders shipped as standard packages will receive full carrier tracking information.

For orders shipped via PWE:

  • Tracking may be limited or unavailable.
  • Tracking updates may not appear at every stage of transit.
  • Some tracking services may only update upon delivery.
  • Delivery estimates are not guaranteed.

Tracking information, when available, will be sent to the email address provided during checkout.

Lost, Delayed, or Missing Shipments

Once an order has been transferred to the shipping carrier, delivery times are outside of our control.

Carrier delays may occur due to:

  • Weather conditions
  • Holidays
  • Peak shipping periods
  • Transportation disruptions
  • Postal service delays

For PWE shipments, customers should allow 15 business days from the shipment date before reporting a package as lost.

If a package has not arrived after this period, please contact us and we will review the order and available tracking information to determine an appropriate resolution. For orders that never arrive, contact us within 30 days of the estimated delivery date, as described in our Return & Refund Policy.

While customer satisfaction is important to us, replacement and refund decisions for untracked shipments are made on a case-by-case basis.

Delivered Packages

Packages marked as "Delivered" by the carrier are generally considered successfully delivered.

If your package is marked delivered but cannot be located, we recommend:

  1. Checking around your property.
  2. Checking with household members or neighbors.
  3. Contacting your local post office or carrier.
  4. Contacting us for assistance.

We will gladly help investigate carrier issues whenever possible, but we cannot guarantee reimbursement for carrier delivery errors, theft, or misdelivery after a package has been marked delivered.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Emerald Raven TCG is not responsible for delays, lost packages, or additional shipping costs resulting from:

  • Incorrect addresses
  • Outdated addresses
  • Incomplete address information
  • Customer entry errors

Orders returned due to address issues may require additional postage before reshipment.

Damaged Shipments

If your order arrives damaged, please contact us within 30 days of delivery.

To assist with claims, please provide:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

Depending on the situation, we may provide a replacement, refund, or assistance with a carrier claim.

Inventory Availability

We maintain an extensive inventory of thousands of trading cards, collectibles, sealed products, and gaming merchandise.

While we strive for complete inventory accuracy, inventory discrepancies may occasionally occur due to marketplace synchronization delays, system issues, or human error.

If an item becomes unavailable after purchase:

  • We will contact you as soon as possible.
  • A full refund will be issued for any unavailable item.
  • We reserve the right to cancel affected items or orders.

Stock Photos

Many listings utilize stock images automatically provided through SortSwift.

Stock images are for reference and may not represent the exact item received. Where a listing identifies a specific graded slab and certification number, that listing is for the identified slab.

Customers should rely on product titles, descriptions, card conditions, and item specifics when making purchasing decisions.

International Shipping

We currently ship within the United States only. International shipping is not available at this time.

Shipping Restrictions

Certain products may be unavailable for shipment to specific destinations due to legal restrictions, carrier limitations, or product availability.

We reserve the right to refuse shipment where delivery cannot be reasonably completed.

Contact Us

If you have questions regarding an order, shipment, tracking information, or delivery issue, please email support@emeraldraventcg.com, use our website's Contact Us page, or reply to your order confirmation email.

By placing an order, you acknowledge that some single-card orders may ship via Plain White Envelope (PWE) with limited tracking. Please contact us before ordering if full package tracking is required.